Eurostars Hotel Excelsior

It was fabulous and the reception staff were an absolute delight , professional, friendly and polite , a young girl in particular whom we have mislaid her name was terrific in every aspect of her role . Reception staff were immaculately dressed and were eager to help plan and give information to any questions we had . The staff at breakfast were attentive and always smiling 5* all around . We have stayed in all the front hotels on the promenade and we would certainly come back again . Thank you for the attention to detail from arrival to vacating was an absolute pleasure to have stayed at The Eurostars in Naples .

Best location of all the bay front hotels. Views in both directions. Easy walk to Piazza Reale and Via Toledo. Very spacious room and private balcony. Large bathroom. Attractive public roof-top terrace for drinks and dining, and sitting out. Close to taxi rank. Helpful staff.

A beautiful hotel in all respects. Fabulous large room with a beautiful bathroom in marble. We had a large balcony with great views and could look at Vesuvius from our huge comfortable bed. Lovely bed linen and towels and gorgeous-smelling gel, shampoo etc. Complimentary water and a box of little Italian pastries. Polite, helpful and friendly staff. The 7th floor roof terrace is stunning with views over the port to Vesuvius and round towards the Yacht Club. Stunning interiors with beautiful art, furniture and chandeliers - white tablecloths and elegant proper 'heavy' cutlery were appreciated. Very good breakfast. It was all very relaxing after the walking about in Naples! A really glamorous hotel in the old style. We loved our stay, it was a real treat.

Location amazing and view from room from terrace was memorable! Spacious room with Old World typical decor and very authentic. Unfortunately, rain prevented time to enjoy the Garden Terrace on level 7. Must be breathtaking on a perfect day! We did enjoy a complimentary drink in Veranda Restaurant . Bar on main level closed for a private Wedding Event, but easily accommodated at Bar on level 7. Perfect location for last night in Naples before departure for US and Concierge ready at 5 am to order taxi for swift and easy transport to Naples Airport.

The staff was super helpful. We arrived and had to return a rental car; the staff was great in getting our luggage off-loaded quickly. We were going to Capri for a couple of days afterwards and the staff was very kind in storing our luggage while we were in Capri. The concierge was very helpful and amusing in making dinner suggestions. The hotel itself was a bit dated but the room was big, functional and quiet. The breakfast was excellent.